1. Introduction
Liberato Aguilar Business Software LLC d/b/a Aguilabs ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (aguilabs.com), use the Aguilabs client dashboard, or interact with any Aguilabs-powered application.
2. Information We Collect
Account Information
When you create an account or are invited as a client, we collect:
- Name, email address, and company/organization name
- Account credentials (passwords are hashed and never stored in plain text)
- Legal consent records (timestamps for Terms of Service, Privacy Policy, and EULA acceptance)
Payment Information
Billing details (card number, expiration, billing address) are collected and processed by Stripe. We do not store your full payment card details on our servers. We retain transaction records, invoice history, and subscription status.
Dashboard Data
When you use the Aguilabs client dashboard, we collect and store:
- Project communications and messages between you and our team
- Files, images, and assets you upload
- Feature requests and project specifications
- Invoice and payment history
Usage and Analytics Data
We automatically collect:
- IP address and approximate location
- Browser type, operating system, and device information
- Pages visited, time spent, and interaction patterns
- Referring URLs and search terms
3. Aguilabs Network Data
Aguilabs operates a shared authentication system called the Aguilabs Network. When you create an account on any Aguilabs-powered application:
- Shared identity: Your email address and authentication identity are shared across all Aguilabs-powered applications to enable single sign-on.
- Isolated business data: All business data (project files, messages, invoices, customer records) is strictly isolated per tenant using database-level row security policies. No business can access another business's data.
- Dedicated auth option: Pro and Enterprise plans may use dedicated authentication infrastructure, fully separating their auth namespace from the shared network.
4. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain your subscription services and hosted applications
- Process payments and manage your billing
- Communicate with you about your projects, account, and support requests
- Send transactional emails (invoices, password resets, project updates)
- Improve our website, dashboard, and services
- Comply with legal obligations and enforce our Terms of Service
5. Third-Party Processors
We use the following third-party services to operate our platform. Your data may be processed by:
- Database and authentication provider — Secure cloud database, authentication, and real-time services
- Payment processing provider — Subscription billing and secure payment handling
- Transactional email provider — Delivery of invoices, notifications, and account emails
- Cloud hosting provider — Application hosting and global content delivery
Each processor operates under its own privacy policy and data processing agreements. We only share the minimum data necessary for each service to function.
6. Data Sharing and Disclosure
We may share your information in the following situations:
- With the third-party processors listed above, as necessary to provide our services
- When required by law, subpoena, or other legal process
- To protect our rights, safety, or property, or those of our users
- With your explicit consent or at your direction
We do not sell your personal information to third parties. We do not use your data for advertising or share it with ad networks.
7. Data Security
We implement industry-standard security measures to protect your data:
- Row-level security: All tenant data is isolated at the database level via enforced row security policies
- Encryption in transit: All data transmitted between your browser and our servers is encrypted using TLS
- Encryption at rest: Database data is encrypted at rest via our managed cloud infrastructure
- Access controls: Internal access to production data is restricted and audited
However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal data we hold about you
- Correction: Request that we correct inaccurate or incomplete information
- Deletion: Request that we delete your personal information (subject to legal retention requirements)
- Portability: Request a copy of your data in a structured, machine-readable format
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
9. Cookies
We use cookies and similar technologies for authentication, session management, and analytics. Essential cookies are required for the dashboard to function. Analytics cookies help us understand how users interact with our website. You can instruct your browser to refuse non-essential cookies, though this may affect some functionality.
10. Children's Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. For significant changes, we may also notify you via email or dashboard notification. Continued use of our services after changes are posted constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: [email protected]
- Liberato Aguilar Business Software LLC, El Paso, TX, USA